Traveltrue – Terms & Conditions

Thank you for choosing Traveltrue. By using our services, you agree to the following Terms & Conditions, designed to ensure clarity, transparency, and protection throughout the booking process.

1. Quotes, Bookings & Payments

All quotes depend on availability and current exchange rates.
Deposits are non-refundable, unless stated otherwise, and secure your booking.
Pricing may change until full payment is received.
Payment must be made by the due date on your invoice or your booking may be cancelled and supplier penalties may apply.
All payments are made in South African Rand (ZAR) unless otherwise agreed.

2. Price Adjustments

Prices are based on supplier costs, taxes, and exchange rates at the time of quoting.
If these change before full payment, your price may be adjusted.
Once full payment is received, the price is final unless a supplier specifies otherwise.

3. Cancellations & Amendments

All cancellations and changes must be made in writing.
Supplier amendment or cancellation fees apply and will be communicated to you.
Traveltrue may charge a non-refundable admin fee for processing these requests.
Supplier fees vary and are outside Traveltrue’s control.

4. Refunds

Refunds can only be processed once received from suppliers.
Traveltrue’s service fees and commissions are non-refundable.
Supplier refund timelines vary and may take several weeks.

5. Traveltrue’s Responsibility & Liability

Traveltrue acts solely as an agent for airlines, hotels, tour operators, car hire companies and other suppliers.
Traveltrue is not responsible for errors, schedule changes, delays, cancellations, actions or omissions of suppliers.
Traveltrue is not liable for events beyond our control, including natural disasters, strikes, pandemics, border changes or travel disruptions.
Travellers must ensure they have correct passports, visas, vaccinations and documentation.
In accordance with the Consumer Protection Act (CPA), all travel is undertaken at the traveller’s own risk.

6. Travel Insurance

Comprehensive travel insurance is strongly recommended.
Insurance should cover cancellation, medical emergencies, baggage, delays and personal liability.
Traveltrue is not responsible for losses resulting from insufficient insurance or a traveller declining to take insurance.

7. Documentation, Entry & Health Requirements

Travellers must verify that all booking details (names, dates, passport numbers) are correct.
International travel: Passports must be valid for at least six months after returning to South Africa (unless destination rules differ).
Domestic travel: A valid ID is required; some suppliers may not accept driver’s licences.
Travellers must confirm and obtain all necessary visas, entry documents, vaccinations and health clearances.
Traveltrue is not liable for costs or losses arising from failure to meet travel requirements.

8. Travelling With Children – South African Immigration Regulations

South African immigration law requires all travellers under 18 years old to present the following for international travel:

Required Documents

A valid passport (must be valid at least six months after return).
Any required visas for destination or transit countries.
An Unabridged Birth Certificate (also known as a Full Birth Certificate), showing both parents’ details.

If Travelling With One Parent

A Parental Consent Affidavit from the non-travelling parent.
A certified copy of the non-travelling parent’s ID.

If Travelling Without Either Parent

A Parental Consent Affidavit from both parents.
Certified copies of both parents’ IDs.

Additional Notes

If a parent’s surname differs from what appears on the child’s Birth Certificate (e.g., maiden vs married name), a certified copy of the Marriage Certificate must be carried.
All documents must be original or certified true copies from a commissioner of oaths or equivalent authority.
Certified copies must be less than 3 months old on the date of travel.
Travellers are responsible for ensuring the correct documentation is carried at all times.
Traveltrue cannot be held liable for denied boarding or travel delays resulting from incomplete or incorrect child-travel documents.

9. Service Fees

Traveltrue may charge non-refundable consultation, planning or professional service fees.
These fees are separate from supplier charges.

10. Confidentiality, Privacy & PCI-DSS Compliance

Traveltrue treats all client information of a personal nature as strictly confidential, subject to statutory requirements or court orders.
We comply fully with the Protection of Personal Information Act (POPIA), Act 4 of 2013.
All payments are processed in compliance with the Payment Card Industry Data Security Standard (PCI-DSS) to ensure safe handling of cardholder information.

11. Legal Compliance & Disclaimers

Traveltrue operates in accordance with the Consumer Protection Act (CPA) and IATA guidelines.
All travel bookings are subject to supplier availability and their individual terms and conditions.
Information is provided in good faith; supplier schedules, policies and pricing may change without notice.
Travellers are responsible for reviewing airline, accommodation, and tour operator conditions before travel.
Traveltrue reserves the right to update or amend these Terms & Conditions at any time.

12. Acceptance of Terms

By confirming your booking and making payment, you acknowledge that you have read, understood and accepted these Terms & Conditions.